IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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Reckon Accounts Hosted Error Log Download

InigoInigo Member Posts: 253
edited July 2019 in Accounts Hosted
When we are told by support to check our file for errors, we have to ask them to get a copy of the error log.

Why is that log file not accessible to the users?

How long does it take to retrieve that log file by asking a technician?

Why can't you put one of those buttons like the Upload / Download / Copy and Paste buttons at the top of the screen to give users a way to download that log to our local computer?

How about making it available in the dashboard screen?



-IM

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