How do I find the qbwin.log in Hosted

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Sara - Balancing Numbers
Sara - Balancing Numbers Member Posts: 75 ✭✭
edited August 2019 in Accounts Hosted
Trying to find this file so that I can look at the errors and correct if necessary - anybody got any idea how to find it?  
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  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited February 2017
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    Hi Sara,

    We do not have access to the qbwin.log file. You need to contact Reckon directly for it.

    Alternatively if you download the 2015 Enterprise software that you are entitled to as part of your Hosted licence, and then download a copy of your file you can look at it locally.

    Kind regards,

    Sally McIntosh (Sally@samsolutions.com.au)

  • Kathy Mackinlay_6947388
    Kathy Mackinlay_6947388 Member Posts: 141 ✭
    edited July 2015
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    Doesn't that make life simple? NOT
  • Kathy Mackinlay_6947388
    Kathy Mackinlay_6947388 Member Posts: 141 ✭
    edited July 2015
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    Sally, Do you mean a copy of the Quickbooks hosted file and do I download from the B drive?
  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 357 Reckon Staff
    edited March 2017
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    Hi Everyone,

    Reckon Accounts Hosted 2015 R2 has made the QBwin.log file accessible to users.  The file is located in Q:\Log folder and is named verify_rebuild_data.log.  

    On each restart of Reckon Accounts Hosted and new log file will be created.  The current one will always be named verify_rebuild_data.log and older ones will be renamed with .old1, .old2 etc. added to the file name.  

    To view this file:
    1. Click the download icon
    2. Browse to Q:>Log
    3. Select the file verify_rebuild_data.log and click on Open.  It will download to your local PC.
    4. Select Open (with Notepad) to see the contents of the file.  
    Hope this helps.

    regards,
    John

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