Unable to Launch Accounts 2014 R4 or 2015 R1 after backup
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Fui Kiat Yong
Member Posts: 1 ✭
I was backing up my Account as according to the Upgrade Guide. However, I can't launch Accounts 2014 R4 or 2015 R1 after that. Only grey background obtained, without any respond after I tried clicking any possible things I can. Please help.
0
Comments
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Fui,
Have you cleared the cache of your browser, or can you try accessing frm something other than Internet Explorer, Firefox or Chrome (or perhaps you're running a MAC laptop deivce running Safari, so try Firefox Mercury as an alternative).
You say you're getting a grey screen, but after you try to reach your first webpage at: https://hosted.reckon.com/RAHV2/ReckonAccountsDashboard.aspx
a) do you get a chance to put your Member/Partner ID and password OK?
AND/OR
b) do yo get to the screen that ioffers the options of 2014 or 2015 or Control Panel ?
AND/OR
c) if you click on 2015 R1 (which should be the case if you've upgraded), does it start doing
(i) a Connecting to..... (small grey box with red dots showing you progress)
AND/OR
(ii) a Logging in to..... (small grey box with red dots showing you progress)
and THEN: what really presents itself to you?
Break the problem down into step-by-step minature processes so we can provide some help on what might be going on at your end.
I assume you have a solid internet connection ad have good access to websites else like: www.google.com for instance. IE: Your connection is UP, and SOLID and reliable, and you're starting with a clean NON-cached session of a BROWSER.
Let's see what's hhappening to help you better. Respond with what step you get up to, from the above ideas..
Gary
1 -
It would be appreciated if Fui could provide some feedback about whether these suggestions helped on this occasion.
Gary0
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