update 2015

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Joanna Osborne_7190794
Joanna Osborne_7190794 Member Posts: 18
edited February 2017 in Reckon Accounts (Desktop)
does anyone have any info on how long the update takes?  I've had a blank screen for 20 minutes.....

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  • Inigo
    Inigo Member Posts: 193
    edited April 2015
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    Joanna,

    How long did it take the last time when you updated, such as to 2014?

    If your file is quite large, it may take longer than 20 minutes.
    Other variables includes how powerful your computer is, what other programs you are running or tasks your computer is doing while you are updating the data file.

    If you are on the Accounts Hosted program, it will take longer than on a desktop setup.

    -IM
  • Joanna Osborne_7190794
    Joanna Osborne_7190794 Member Posts: 18
    edited April 2015
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    thank you
    It took about 30 mins last time so I will just wait longer
    Thanks again

  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited February 2017
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    Hi Joanna,

    Presumably it is all finished now, but for others reading this, I will answer anyway.

    As Inigo said there are many factors as to how long it takes, I have some clients it speeds through, whereas others take a while.

    But in simple terms the answer is how long is a piece of string?

    When using the online version I recommend doing upgrades out of hours as there are less people accessing the resources on the Reckon servers and therefore can significantly reduce the time.

    Kind regards,

    Sally McIntosh (Sally@samsolutions.com.au)