new designs - cannot save invoice....

Michael Crocombe_7576362

Hi
when saving an invoice I get this error message

• E-0000000001: Error creating a new invoice for this cashbook. .

Spilly

Works fine at my end.

gazza73

Michael.

Is this error repeatable?  Can you make another invoice for a dummy invoice number, for say $0.00,    to avoid messing your P&L?  Or was this a one-off error?


Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)

"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional and retired FCPA Accountant"

Alex Tan

Hi Everyone,

This question is being addressed in our advantage mail system.

Any updates will be posted here for future reference.

Kind regards,
Alex

Alex Tan

Hello again,

We have come to the conclusion that this

"E-0000000001: Error creating a new invoice for this cashbook"

issue was a one off scenario where logging out and back into the system had resolved it.

For any future users that may encounter this issue please attempt to log out of Reckon One via the "LogOut" button, close your web browser and restart your computer then try again.

Kind regards,
Alex

gazza73

Michael (Alex)

Always a concern when you have a one off.  But in defense of Alex,  and having been in the computer servicing industry for 40 years,  it is always possible to have one-off issues.  But it is good to report it,  so that someone else who ever gets the same scenario,  can find articles like this co compare with, in case it goes to a consequence.  You know they say a third time is a conspiracy!   But on this occasion,  it is a one-ff! 

Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)

"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional and retired FCPA Accountant"

Tania Kirby

I have this error today when trying to edit a draft invoice.  I delete what I want to change and click save but this error came up.  I read the above and logged out and turned off my computer and rebooted it again and relogged in again, however it has still happened. Not sure what to do now as customer wants the quote amended and I am unable to change it.

Alex Tan

Hi Tania,

What do you mean by editing a draft invoice?

If an invoice has been saved then it becomes a live invoice and if you are getting any errors attempting to modify it - I might suggest deleting and re-creating it to see if you can save a new one.

ReckonOne (unfortunately) does not have estimates right now.

Kind regards,
Alex

Tania Kirby

Hi Alex,

It's ok I have rung the help line and they have seen this error occur and sugested ways to fix it but nothing worked so I had to create a new draft invoice to send to my customer as a quote.

Tania Kirby

I have the medium invoicing option and all my invoices are a draft until I approve them.  I have to use this method for Quotes (as there is no quote option yet)

Alex Tan

Hi Tania,

It looks like there was some issue with the transaction and deleting/recreating did the trick! I don't think it would have to be done with all invoices as invoices do have the feature to be modified if still left open. I'd keep an eye on that one and if it comes to a point where our software is getting this error message on a more frequent occurrence then we can check if there is any major issue on the back end.

Sorry for the inconvenience and hope it's all smooth sailing from here!

-Alex

David Vasanji

I get this error a lot, but it doesn't seem to have any effect.  ie the invoice still creates properly... it seems to be related to whether I click "Save and New" or just "Save"...

Edit: Actually it does do something, when this error appears it will skip the next invoice number and create one after it.  ie if the next invoice number would be INV0064 it will instead create INV0065...

Alex Tan

Hi David,

Just want to double check if you have tried the above solution by fully logging out of our system (via the Log Out button), closing the browser and restarting your PC if that could resolve the issue.

If you have followed these steps and still occurring, how often does it occur?

-Alex

Spilly

Alex, I would have to question the reason of why would restarting your PC have any affect on a web application? Sounds more like an issue with programming logic. Also I assume this is in the silverlight version? As invoice numbers are not generated prior to saving an invoice in the new version. This logic issue is also in Reckon Accounts where it the invoice number is generated prior to saving the invoice.

AddItUp

I am having this issue today, but it won't make any difference whether I log out, reboot, and reconnect because it started at a different location by a different user of the same book and with a different system. I have spoken to Tech Support, and, being a Professional Partner thought that I would have been given more than just a redirect to the Community. My client needs to be able to send Invoices without having an error message come up every time he tries to Save the Invoice. More steps in the process equal more time equals more money. 
The client is using Standard Template for Invoicing. 

Rav

Hi there ieramanit,

I've had a chat with the tech support member you spoke with today and I understand that you've emailed him the details that were asked for.

He's currently investigating and working on your case and will be in touch as soon as possible.

Cheers
Rav

AddItUp

Changed the clients logo on the Standard Invoice Template, and it all works beautifully. No idea what one has to do with the other but I am taking the win, at this stage. Thank you for your reply.

gazza73

Rav

Any outcome of this forum article in past 5 days?

Meantime, a siumilar situation is happening at:

https://community.reckon.com/reckon/topics/unexpected-error-occurred-message?topic-reply-list%5Bsett...

Gary

Rav

Hey Gaz,
Checked in with the tech support agent who is looking into this particular case. Still a work in progress at this stage.

May possibly be pointing to an issue on our end but still requires more investigation.

Cheers
Rav