RA Hosted Login solution to consider to avoid Black Screen
gazza73
Accredited Partner Posts: 802 Accredited Partner
Customers are racing to the Community to mention they have a BLACK SCREEN in RA Hosted.
Yes, there are a number of causes of this, many of which we've assisted and solved for people who are suffering a bad LAN/WAN/COMMS or other environment impact locally.
But there are a number of users that get into the situation where they need to use the suggested solution of 'logging out remote users' via Control Panel, and of this group of affected people, I have seen first hand, a number of these occasions are due to the fact that the one set of credentials are still in use from a previous session or live at an alternative location.
SUGGESTION for deployment:
a) The user has the intention of wanting to log in from their current location.
b) If another session is running with such credentials, that needs to be ended anyway.
c) SO: as part of the HOSTED LOGIN process, if the same credentials are in use - simply initiate a computer process of killing that session anyway (by the software, rather than have the user do it)
This would save time....
1. the constant forgetfulness of logging out the prior session OR
2. In the more likely event that something caused an inability to log out, then it is done for you.
Perhaps some feedback on any downside of this idea could be debated here, for the benefit of the Devt team.
PS: We do remain amazed at the number of people creating new 'Black Screen" queries, when there are so many already in the search list, where the Control Panel solution is well advised. But my suggestion is, that this procedure just gets automated rather than requiring manual initiation.
Gary Pope
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"
Yes, there are a number of causes of this, many of which we've assisted and solved for people who are suffering a bad LAN/WAN/COMMS or other environment impact locally.
But there are a number of users that get into the situation where they need to use the suggested solution of 'logging out remote users' via Control Panel, and of this group of affected people, I have seen first hand, a number of these occasions are due to the fact that the one set of credentials are still in use from a previous session or live at an alternative location.
SUGGESTION for deployment:
a) The user has the intention of wanting to log in from their current location.
b) If another session is running with such credentials, that needs to be ended anyway.
c) SO: as part of the HOSTED LOGIN process, if the same credentials are in use - simply initiate a computer process of killing that session anyway (by the software, rather than have the user do it)
This would save time....
1. the constant forgetfulness of logging out the prior session OR
2. In the more likely event that something caused an inability to log out, then it is done for you.
Perhaps some feedback on any downside of this idea could be debated here, for the benefit of the Devt team.
PS: We do remain amazed at the number of people creating new 'Black Screen" queries, when there are so many already in the search list, where the Control Panel solution is well advised. But my suggestion is, that this procedure just gets automated rather than requiring manual initiation.
Gary Pope
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"
2
Comments
-
Gary thank you for your reponse. I had that problem this morning. And I admit I didn't see the control panel resolution. Perhaps a question for Reckon would be "Why is the initial log in session hanging in the first place? "
0 -
Very fair question...... For some, it is due to communication timeouts, for instance, and for others, failure to actually log out. But I know that is not all. But there will be many reasons, and identifying and acknowledging each of these experiences will help find the causes that need addressing. If some can be logically addressed automatically - that would sieve out the remaining 'too hard to decipher' ones.
Gary
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community