Reckon Accouncement RE: Hosted 'No Terminal Server' message.

Alex Alexandrou
Alex Alexandrou Reckon Staff Posts: 15 Reckon Staff
edited May 2019 in Accounts Hosted

Dear customers,

We have received reports that customers are getting a 'No terminal Server is available' message when trying to log into reckon Hosted.This is affecting AU and NZ customers.

Our IT and Development team are investigating this as a matter of priority.

We apologise for any inconvenience and hope to resume service ASAP.

Further updates will be made here.

Regards,

Alex

Comments

  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 359 Reckon Staff
    edited March 2017
     

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager
    edited December 2016
    Hi StevenHelen,

    I sincerely apologise for the earlier experience in relation to reporting the issues you were experiencing.

    We've received confirmation the 'No Terminal Server' issue affecting Reckon Accounts Hosted has been resolved.

    Our IT team will be closely monitoring load on the network to ensure no further disruptions but if you do experience any further trouble with access please get in touch with our Technical Support team as soon as possible.

    Apologies again for the inconvenience and frustration caused.
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  • Kathryn McMaster
    Kathryn McMaster Member Posts: 11 ✭
    edited October 2015
    This is happening again this morning with no support available at 7am.  When can we expect this to be fixed.  This is extremely frustrating.
  • Alex Alexandrou
    Alex Alexandrou Reckon Staff Posts: 15 Reckon Staff
    edited May 2019
    Hi Kathryn,

    We're really sorry this is occurring.

    Our technicians are working to rectify this immediately. We sincerely apologise for any inconvenience and frustration caused.

    Thanks,
    Alex

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