Reckon Accouncement RE: Hosted 'No Terminal Server' message.
Alex Alexandrou
Reckon Staff Posts: 15
Dear customers,
We have received reports that customers are getting a 'No terminal Server is available' message when trying to log into reckon Hosted.This is affecting AU and NZ customers.
Our IT and Development team are investigating this as a matter of priority.
We apologise for any inconvenience and hope to resume service ASAP.
Further updates will be made here.
Regards,
Alex1
Comments
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Hi StevenHelen,
I sincerely apologise for the earlier experience in relation to reporting the issues you were experiencing.
We've received confirmation the 'No Terminal Server' issue affecting Reckon Accounts Hosted has been resolved.
Our IT team will be closely monitoring load on the network to ensure no further disruptions but if you do experience any further trouble with access please get in touch with our Technical Support team as soon as possible.
Apologies again for the inconvenience and frustration caused.
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This is happening again this morning with no support available at 7am. When can we expect this to be fixed. This is extremely frustrating.0
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Hi Kathryn,
We're really sorry this is occurring.
Our technicians are working to rectify this immediately. We sincerely apologise for any inconvenience and frustration caused.
Thanks,
Alex
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