Reckon Office please help?

A Balancing ActA Balancing Act Member Posts: 99
edited August 2019 in Accounts Hosted
Hi, I posted on this 2 months ago and haven't received a response yet.  This time I'm posting with a screen shot in the hopes that my question will be more clear.  

I have no difficulty at all in printing any other document within RA Hosted, I just get this error when I try to "print" (ie view in PDF) the GST 101 document.  Sometimes I don't even get this far, it just jams up the whole file.  

image

Comments

  • Reckon FAQsReckon FAQs Reckon Staff Posts: 700 ✭✭
    edited March 2017
    Hi Balancing Act,

    Sorry your post has been overlooked and has not attracted another member.

    What printer have you selected to print to?


    regards,
    John
  • A Balancing ActA Balancing Act Member Posts: 99
    edited August 2019
    Hi John, that's it!!  for some reason this document was defaulting to Reckon Accounts V4 PDF Converter.  I have checked what other documents print to and they all print to Reckon Printer (redirected 12).  So I've changed the Print Setup for this document and fingers-crossed it will work next time.

    So obvious now that you ask the question!  

    Thanks for your help.

    Sara
  • Reckon FAQsReckon FAQs Reckon Staff Posts: 700 ✭✭
    edited March 2017
    Great to hear Balancing Act!

    regards,
    John
  • Office (Schubert Boers)Office (Schubert Boers) Member Posts: 1
    edited November 2015
    i have the same thing happens when I print my Payslips. I have to change it every time. Will try changing in the setup.
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