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Reckon Accounts Personal - error opening file

KristyKristy Member Posts: 4
edited February 2017 in Accounts Personal Range
I am trying to open a clients file in Reckon Accounts personal Plus 2016. I have downloaded the software with a key etc but when i open the file it comes up with this error 
'this file contains one or more accounts that require access to features not currently activated (eg investing, business). for information on how to upgrade, click renew or upgrade licence in the help menu. 
i have gone to renew/upgrade licence but it comes up with there are no unpaid invoices in the list. 
How do i fix the error?


  • gazza73gazza73 Accredited Partner Posts: 1,438 ✭✭
    edited February 2017

    Just check if your client is running:

    - Reckon Accounts Personal Plus 2016  
    - Reckon Accounts Home and Business 2016

    My immediate concern is that this one and same installation kit  triggers the installation of one of those two products, based on the KEY.  Just be sure that bot sites are trying to run ghe same end product.

    Gary Pope
    m: 0408994799 
    e:  [email protected]
    An Accredited Partner- Consultant (VIC. Aust)
    "Working with Accountants/Bookkeepers PPs/APs, as an
         independent IT Professional and retired FCPA Accountant"

  • KristyKristy Member Posts: 4
    edited December 2015
    Thanks Gary, I might see how I go with Home and business.
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