What is going on ! Last week or so, soooo many crashes!!!

Tracey LittleTracey Little Member Posts: 62
edited April 2017 in Accounts Hosted
CRASHING!

Comments

  • Tracey LittleTracey Little Member Posts: 62
    edited December 2015
    This reply was created from a merged topic originally titled What is going on ! Last week or so, soooo many crashes!!!. CRASHING!
  • RavRav Administrator Posts: 10,780 Administrator
    edited February 2017
    Hi Tracey,
    I've just had a word with our Technical Support team and there aren't any outages or issues that they are aware of currently.

    Give the team a call and we can take a closer look at the possible causes of the issues you've been experiencing.

    Cheers
    Rav
  • lance arthylance arthy Member Posts: 46
    edited February 2017
    I use Hosted and have had the best part of half-an-hour getting the black screen of frustration or a screen about a server. First problems like this for ages, though I don't use online Hosted every day.
  • RavRav Administrator Posts: 10,780 Administrator
    edited December 2016
    Definitely doesn't sound ideal Lance, very sorry to hear you've had a frustrating time there!

    Hopefully this doesn't happen again but if you do come across this in future, give this step a try -

    When you try to log off, have you tried going into the CONTROL PANEL>Remote User Log Off? If there is a session there can you trying logging that off.

    Then from dashboard click on settings drop down arrow (top right-hand side) and then select Log Off. Close your browser completely (all tabs and windows). Restart browser and try to log in again.

    Cheers
    Rav
  • Craig RobertsonCraig Robertson Member Posts: 9
    edited February 2017
    Constantly getting this screen after a couple of minutes today. Need to get quotes out to clients urgently today. VERY frustrating - especially since it dumps all the data I've already entered - this has cost me over an hour of my time today!  WHAT is going on????????image
  • Craig RobertsonCraig Robertson Member Posts: 9
    edited May 2016
    Managed to eventually get quotes done late yesterday - BUT its crashing with the above screen AGAIN TODAY!!! USELESS!!!! And you want to charge us more next year...... so so so tempted to move to Xero even though it's a hassle to change over. At least they DO add great new features regularly for your money!

  • RavRav Administrator Posts: 10,780 Administrator
    edited December 2016
    Hi Craig,
    Have you had a chat with our Technical Support team so we can take a closer look at the cause of your issues?
  • Craig RobertsonCraig Robertson Member Posts: 9
    edited May 2016
    Ray - No I haven't called Technical Support because according to the website support page you are going to charge me for it: Phone:        1902 223 101
    Call cost is $4.90 per minute (incl. GST). Higher rates apply to calls from mobile & payphone

    I pay enough to use this software every year - the least you could do is offer FREE support for issues like the one above.

    Andrew - the other accounting packages you mention are set up for the USA tax environment not NZ.
  • RavRav Administrator Posts: 10,780 Administrator
    edited December 2016
    Hi Craig,

    The Accounts Hosted product comes with included technical support. The contact details and inclusions are listed on your included documentation.

    http://www.reckon.co.nz/support/index.asp

    Cheers
    Rav
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