YTD amounts on payslips at beginning of new year have a (-) amount ???

LeanneLeanne Member Posts: 37
edited November 2016 in Accounts Business Range
My client is using Reckon Accounts 2015, an employee recently pointed out that the payslips for this financial year are wrong.

I have found that the YTD amounts for Gross Wages, PAYG Tax and Super have a (-) amount in the very first paycheque detail.  The payment summary and payment summary reports are correct, they do not include this (-) amount.  The payroll liability report is correct.

If I enter a YTD adjustment, this adjustment is then included in the payment summary :(

I have called Reckon support and the support person had no idea how a (-) would appear in every employee's paycheque detail.

When I check the prior years paycheques the YTD amounts = that single paycheque amount.

Has anyone experienced this problem?

Comments

  • Alex TanAlex Tan Member Posts: 141
    edited February 2016
    Hi Leanne,

    If you have called Reckon Technical Support and weren't provided with an answer I can see how frustrating this may be! Also Customer Service would usually direct you to the community if you do not have an account entitled to telephone support.

    Anyhow - on to possible solutions:
    • Try to do a rebuild on the file
    • (File, Utilities, Rebuild)
    • otherwise try to delete and redo the pay
    • (take care to make a backup of your file before proceeding but if you did the rebuild first it would have already asked you to do a backup of the file)
    Let us know how you go!

    Regards,
    Alex
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