No Employees Showing - Payroll Premier 2012/13

Joanne Malahoff
Joanne Malahoff Member Posts: 2
edited February 2017 in Payroll Premier
I am using Payroll Premier 2012/13 and have gone into to prepare a pay and none of my employees are showing up on the screen. They are still showing up on the Employee List with the latest pay date but when I click Pay Run or Activities then Prepare Pays there are no Employees present

Comments

  • Rav
    Rav Administrator Posts: 12,632 Community Manager Community Manager
    edited February 2017
    Sounds like a really strange issue Joanne!

    Just ticking off the basics here first, does the same thing occur after restarting the program?

    ~ Edited thread title
  • Joanne Malahoff
    Joanne Malahoff Member Posts: 2
    edited February 2016
    Hi Rav,

    Yes the problem is still there after I restart the program.  I was able to do pays yesterday through Activities Prepare Pays but not through Pay Run.  When I go into either of these it is like it is not responding as the icons are not lit up.