In Multi Users but 2 users can not login

Kaitlyn1798
Kaitlyn1798 Member Posts: 26
edited February 2017 in Accounts Hosted
One use logged in but the other received a blank screen when try to log in

Comments

  • Kaitlyn1798
    Kaitlyn1798 Member Posts: 26
    edited February 2017
    Yes i am in multi user
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,191 Community Manager Community Manager
    edited February 2017
    Hi there Kaitlyn,

    Just checking off the basics here first, is the issue persisting after logging off the session and retrying?


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  • Sue Atkinson
    Sue Atkinson Member Posts: 26
    edited March 2016
    Check and make sure that you have 2 licenses.  Multi user may be there but you cannot use the same file by 2 different ppl unless they both have a license.  Have you both logged on before?