ATO portal - simplified BAS software id unavailable
I contacted Technical Support regarding lodging our BAS, if I configure or refresh it looses the report and I have to start again - Reports - Tax - simplified BAS, then when I go to lodge I get a error stating that this is a problem with the software id. I have telephoned the ATO to confirm the software id is correct (lodged it 2 months ago) which it is, now Tech support have said I need to login to the ATO portal website and check the details (I do not have a login that is why I phoned the ATO and they advised they have all the information they require). After spending 3 hours on this I told him to forget it, I will lodge it manually! I do not know what Tech support has done but if I try to lodge now I get a message requesting that I refresh, it builds the report then disappears completely.