I haven't received any data from all my bank feeds since July 19,

Brendon Moar
Brendon Moar Member Posts: 3 ✭
edited November 2017 in Reckon One
I haven't received any data from any bank feeds on my Reckon One account (more than one financial institution) since July 19th, haven't changed any settings, can anyone advise?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager
    edited February 2017
    Thanks for getting in touch Brendon,

    I'll ask our BankData guru to take a look into this and get back to ASAP with the details.

    Thanks,
    Rav
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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager
    edited February 2017
    Hi Brendon,

    If you go to your Bank Accounts screen and click on the 'New Transactions' button on your bank account, what is the number of transactions left on your BankData plan? (shown on the top right)

    If there is a number greater than zero shown, please ensure you click on the Bank Feed option which is directly below the Upload Source heading.

    Let me know

    Cheers
    Rav
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  • Brendon Moar
    Brendon Moar Member Posts: 3 ✭
    edited August 2016
    Thanks Rav, I hadn't considered maxing out the BankData Plan. You are correct that there were 0 transactions left. I have upgraded my plan and anticipate all should return to normal tomorrow. Thank you very much for your support.

  • Brendon Moar
    Brendon Moar Member Posts: 3 ✭
    edited February 2017
    Rav I upgraded my bank feed plan to the largest size yesterday, however this hasn't been reflected and still showing 0 transactions left, I have been debited for the difference in the plan, could you please advise when I should have these transaction downloads available?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager
    edited December 2016
    Sure thing, will get that checked out for you this morning.

    Will keep you posted.

    Cheers
    Rav
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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager
    edited December 2016
    Hi Brendon,
    Just a quick update,

    We've had to escalate this to our BankData product team to take a closer look. Will let you know as soon as I hear back

    Really sorry for the hassle! :(

    Rav
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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager
    edited February 2017
    Hi Brendon,

    I've just heard back from the BankData team to confirm this is now resolved.

    Please log out first then back in to confirm if all working for you.

    Let me know if you have any trouble.

    Cheers
    Rav
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  • Kym Harris
    Kym Harris Member Posts: 3 ✭
    edited October 2016

    Hello Brendon & Rav, I am having the same problem with a client file.  Maxed out transaction limit, so upgraded to medium bank data module.  I was billed for the upgrade and the account shows the change was saved, however several days later it is still saying zero transactions remaining and I've had to manually import transactions.

    What is the solution to this please?

  • Bill McLeod
    Bill McLeod Member Posts: 5 ✭
    edited October 2016
    I have also had the same problem twice now and the only solution seems to be to contact Reckon and they sort it. So either call them or leave them a message on their support site.
  • John G
    John G Reckon Staff Posts: 1,576 Reckon Staff
    edited February 2017
    Hi Kym,

    Welcome to the Reckon Community.

    Sorry to hear of the problem.  Please send your details to [email protected] and they'll be able to correct it for you.  


    regards,
    John.

  • Kym Harris
    Kym Harris Member Posts: 3 ✭
    edited October 2016
    Thanks John, will do.

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