ANZ Share Trading Transactions download
When I try to download a share transaction into my Reckon Personal Plus 2016 I get the message from Reckon Accounts that Reckon Accounts was not able to complete the request [OL-221-A]
Any suggestions how to make this function work would be greatly appreciated
Cheers
Ian
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Comments
Apologies for the delay in getting back to you on this, our Development team are investigating this issue. Unfortunately I don't have an indication on timeframes at this stage however I'll update this thread as soon as I receive more information.
Cheers
Rav
It is now 3 weeks since I posted, and still no solution. As part of our consulting service we advise people on Share trading platforms and share accounting packages. At the moment we are having second thoughts about ANZ share trading and Reckon Personal Plus. When will this issue be resolved?
Cheers
Ian
I've had another word with the team around this, unfortunately I don't have a further indication on timeframe at this point however two potential root causes have been identified which require further investigation in itself along with formulation of an appropriate solution.
I know that may be of little comfort at this point, and I sincerely apologise. I will update you, and the thread, with further information as soon as it comes to hand.
Rav
Any further update on this error? I was getting this in Reckon Personal Plus 2016 and am still getting the same error after upgrading to Reckon Personal Plus 2017.
Thanks,
Phil.
Firstly, apologies for not updating this thread sooner.
To give you some insight, there has been investigation conducted on this error and the cause has been identified as a change in the Broker ID.
Remedial action to resolve this issue has been formulated and will take effect in the new year.
I will provide any details on a firmer timeframe as soon as possible.
Thanks
Rav
I'm not quite sure what the latest status of this is at the moment but I'll check in with the product & dev teams on it to get the latest news.
Will update the thread when I have more info.
Thanks
Rav
I've checked in with our Product Manager around this, the issue was caused by a change on their end to the export format after their re-brand.
We've worked with them to revert the format back. However, this still requires testing and preferably in a live active-use environment.
If any of you are comfortable with providing your contact details (name, phone number & Etrade details), our Product Manager can liaise this with his contact at ANZ to hopefully get this moving along.
You can send this through to me at [email protected]
Thanks
Rav
Not to mention the risk of losing customers to another share trading platform (e.g. Commsec). In this day and age you need to respect your customers and value all the business you have.
I won't be renewing in August if this is not fixed by then. I will change to another accounting process and perhaps even to Commsec.
This is costing me money as I need it to do my return. This is shameful business behaviour from both Reckon and ANZ, ironically for a tool for business purposes.
Spent 6 hours over the weekend entering the transactions manually just so I could do my tax.
This product is supposed to assist us and make it easier, not harder. That's why we give them our business and pay our money to buy it.
RAV - how about offering the 2018 upgrade to all of us who have been so put out by giving Reckon our business and paying to use this product (myself for many years now). I think this would be a good gesture and go some way to making good (along with fixing the problem finally). The processes enabling this to be ignored for so long is such poor form and should also be looked at so it doesn't happen again.
Unfortunately with Reckon, I paid my annual subscription recently.
I gave Rav my details immediately he asked for a volunteer but have received nothing since Rav's acknowledgement.
I fully appreciate and understand the frustration around this issue especially around its protracted nature.
Unfortunately, I don't have a further update or ETA at this present time however I can assure you that our Product team is across this and are engaging ANZ on anything further required from our part to resolve this problem.
Rob_N - thank you for sending through your details, as mentioned in my email reply, I've sent this through to our Product Manager.
As soon as I have further information in regard to this issue I will advise the thread with an update.
Thank you all for your patience and my apologies for the frustration, not to mention inconvenience.
Fingers crossed!!
Why can't the suspect .qfx file be edited and corrected for the "change in the Broker ID" and then tried as a patch. Surely this is a 5-minute test, not 12-months !!
What a load of B..S.. !!
Is this what we pay our annual subscription for ?
Rav,
Why is it that there is no response to this issue. I have recently received a notice of subscription update, but there is just no support being provided by Reckon on what appears to be a fairly easy problem to resolve.
We are being asked to pay up but get nothing in response.
I am not sure I understand this business model, apart from the intention of bleeding customers.
Meanwhile we get screwed for 10% growth in fees and the only thing that works is the billing system !