Are you an STP app user? Check out our IMPORTANT announcement CLICK HERE FOR MORE INFO.

How do I reactivate my software?

RavRav Administrator Posts: 11,768 Community Manager
We have changed the way reactivation works and you can now refresh your software yourself in four simple steps.

Complete the steps below and your installation will connect to our server to reactivate your licence, it’s as easy as that!

Step 1. Open your installation of the software

Step 2. If your company file isn’t open, open your company file or the sample company file

Step 3. Click the File Menu

Step 4. Towards the bottom of the menu you will see either 'Refresh Reckon Accounts/QuickBooks License' or 'Activate Reckon Accounts/QuickBooks', click this menu entry


You should now be able to continue using your program. 
To see your new date, go to Help > My Licence Information, and it will tell you when your next licence refresh date is.

If you would like to purchase an upgrade or have changed computers, please get in touch with our Customer Service team.


This discussion has been closed.