One user not able to download files

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Charissa
Charissa Member Posts: 2 ✭
edited August 2018 in Accounts Hosted
Hi, 
We are using Accounts Hosted 2016 R2.  I have a user who is unable to download files because the briefcase button doesn't show the same menu as other users. 

He uses the same sign in license details for launching Reckon, however he has his own sign in details once Reckon launches.  We've tried all three licenses, multiple logins and browsers.  We've used his machine for myself to login and I also lose the access to download files.

This is his options on the 'briefcase' on his PC:

image

These are mine on a different PC:

image

I don't believe this is simply permissions related?  I need help as I'm going on leave soon and it would assist greatly if he could download the ABA file. 

We run surface pro 3's with Windows 10 - not sure what other information you'd need to assist. 

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  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited August 2018
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    Hi Charissa,

    The reason for this is because of the touch screen functionality.

    Please click here for instructions on how to overcome this.

    I hope this helps.

    Luke.

  • Charissa
    Charissa Member Posts: 2 ✭
    edited December 2016
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    Thank you Luke, worked a charm!

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