Bank feed data missing

Sandra Riches
Sandra Riches Member Posts: 7
edited February 2020 in Reckon One
My bank feed data is missing a number of transactions for a 4 week period in October. November and December are fine.  I'm nowhere near my transaction cap.

So I manually downloaded the bank transactions from my bank and uploaded it for the missing period.  Now all non-allocated transactions (from the automatic feed) are gone.

What have I done wrong.  And how can I prevent this from happening next quarter?
Thanks!!

Comments

  • Rav
    Rav Administrator Posts: 12,632 Community Manager Community Manager
    edited February 2017
    Hi Sandra,

    If you could please email through the specific details to [email protected], the team will be able to take a closer look into this for you

    Cheers
    Rav
  • Rav
    Rav Administrator Posts: 12,632 Community Manager Community Manager
    edited January 2017
    Sorry to hear you feel that way Colin!

    Are there any issues in particular with BankData we can assist you with?
  • Sandra Riches
    Sandra Riches Member Posts: 7
    edited February 2017
    Thanks Rav.  I have just emailed the team.
    Sandra
  • Heather Dunn
    Heather Dunn Member Posts: 2
    edited November 2017
    Rav I too am having trouble with my bank fees I have emailed you