Cannot Log In

nance.snance.s Member Posts: 65
edited June 2019 in Accounts Hosted
Getting this message when I try to login to Accounts Hosted 2016

This page isn’t working

hosted-connect.reckon.com is currently unable to handle this request.

HTTP ERROR 502

Comments

  • RavRav Administrator Posts: 9,861 Administrator
    edited April 2017
    Hi Nance,

    We're looking into some reports of login issues affecting NZ Hosted at the moment.

    The team have found some success by logging out and restarting the browser before trying again.

    Give that a try and see if it helps in the meantime.

    Really sorry for the hassle! I'll keep you posted.

    Rav
  • J WhiteJ White Member Posts: 20
    edited July 2017
    I have had the same issue this morning. It seemed to have resolved itself after the fourth attempt. However, this issue has reared its head a few times over the past few weeks. Not sure what is causing this but I am able to get in after a few attempts.
  • nance.snance.s Member Posts: 65
    edited November 2018
    Finally managed to login after several times relaunching browser and multiple attempts at logging in.
  • RavRav Administrator Posts: 9,861 Administrator
    edited April 2017
    Apologies for this guys, we're investigating.

    I'll share further info/updates on this as soon as I can.
  • RachelRachel Member Posts: 37
    edited April 2017
    Same issue here - we also had this message appear on one of our logins and have no idea who the 'unknown user' is...now the whole system is frozen!

    image
  • RachelRachel Member Posts: 37
    edited April 2017
    'Unknown user' problem solved but this login issue is an absolute nightmare for staff trying to login to complete end of month and generate statements - not good enough Reckon!!
  • RavRav Administrator Posts: 9,861 Administrator
    edited April 2017
    Fully understand your frustration Rachel, and I'm really sorry for all the hassle and frustration you've had to put up with in the last week or so.

    We're working on getting this login issue sorted at the highest priority and establishing permanent solutions for the print issues from last week.

    If you haven't tried already, I recommend the steps from my earlier post to log out and restart your browser then try again. We've found this to be successful in some cases.

    Again, my sincere apologies. Please bear with us while we work through this.
  • Shirley IngleShirley Ingle Accredited Partner Posts: 191
    edited April 2017

    Hi Rachel  Might be a good idea to refresh with your staff the logging off of hosted.

    That is File, Close Company, File Exit.

    Then Log back in if you have been logged out. Go to the Control Panel, Log off remote session.

    Make sure the file is logged out. If you file to the right is showing, click on it and wait for the program to acknowledge you are logged out.

    Always good to do a refresher with staff.

  • RavRav Administrator Posts: 9,861 Administrator
    edited April 2017
    Hi folks,

    Just a quick update,

    We're making progress on this and are taking action which we're hopeful will resolve the issue.

    More info to follow.

    Rav
  • RavRav Administrator Posts: 9,861 Administrator
    edited April 2017
    Hi everyone,

    In order to try and rectify the issue impacting login access to NZ Hosted, our Dev team will need to perform action which will result in a short 5 minute outage. 

    This outage will only impact new sessions trying to connect to Hosted ie. if you are already logged in you will not be affected.

    The outage is scheduled to begin at 1:30pm NZST.

    Our sincere apologies for inconvenience caused.
This discussion has been closed.