*RESOLVED* - NZ Hosted Intermittent Login - (3 April 2017)

RavRav Administrator Posts: 9,801 Administrator
edited April 2017 in Accounts Hosted
Hi everyone,

We've received reports from some users of access issues affecting login our New Zealand Reckon Accounts Hosted service.

Our teams are investigating this at the moment. In the meantime, we recommend logging out and restarting your browser before trying again.

Sincere apologies for the inconvenience caused this morning.

I'll keep you posted on this thread with updates and more info as soon as possible.

Comments

  • RavRav Administrator Posts: 9,801 Administrator
    edited April 2017
    *UPDATE - 10:30pm*

    We're making progress on this and are taking action which we're hopeful will resolve the issue.

    More info to follow.
  • RavRav Administrator Posts: 9,801 Administrator
    edited April 2017
    *UPDATE - 11:05am AEST/1:05pm NZST*

    Hi everyone,

    In order to try and rectify the issue impacting login access to NZ Hosted, our Dev team will need to perform action which will result in a short 5 minute outage.

    This outage will only impact new sessions trying to connect to Hosted ie. if you are already logged in you will not be affected.

    There will be no impact to Australian Hosted users.

    The outage is scheduled to begin at 1:30pm NZST.

    Our sincere apologies for inconvenience caused.
Sign In or Register to comment.