Reckon 2016 & 2017 Export to excel

Hendrik GrebeHendrik Grebe Member Posts: 1
edited March 2019 in Accounts Business Range
I often export to excel from Reckon 2017 without a problem. Today I tried to export again. However Reckon only allows me to export comma separated values (csv) files. All other options are greyed out and cannot be used. Is there a solution for this issue?

Comments

  • Duncan PhamDuncan Pham Member Posts: 1
    edited October 2017
    Hi Reckon support!
    Would you mind give us an answer why i can not export Reckon account to new Excel work book
    any more, thanks
  • dorothydorothy Member Posts: 46
    edited October 2017
    Hi Duncan

    Did you select a new Excel worksheet option instead of the CSV file(it may be a default at your computer?
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited October 2017
    Hi Duncan, Dorothy,

    There are a number of reasons why you are lacking the ability to export to Excel like:
    • The user does not have sufficient permissions to read the Windows Registry;
    • Your installation of Microsoft Excel is damaged.
    • Your installation of Reckon Accounts is damaged.
    • Your registry is damaged. 
    • You are not using a supported version of Microsoft Office.
    See this article for a guide to resolving the issue.


    regards,
    John
  • dorothydorothy Member Posts: 46
    edited October 2017
    Hi John

    The reasons that you have mentioned do not exist here. I can perform other reports except for general ledger.


  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited October 2017
    Thanks Dorothy,

    Is that the Reports > Accountant > General Ledger report?

    regards,
    John


  • Ashok KumarAshok Kumar Member Posts: 1
    edited March 2019
    Hi Reckon support!
    Would you mind give us an answer why i can not export Reckon account to new Excel work book
    any more,  It ticks already csv and I can't change to to new excel

  • dorothydorothy Member Posts: 46
    edited March 2019
    Then, its seem like your installation either for reckon or Microsoft is damaged as what John has mentioned here. You may try to uninstall & install either Microsoft or Reckon  or both. Good luck to you.
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