Weekend Support ALERT: Power Outage North Sydney Office (22 April 2017)

RavRav Administrator Posts: 11,107 Administrator
edited July 2018 in Accounts Business Range
Hi everyone,

Please be aware, we are currently experiencing a power outage at our North Sydney office.
This issue is affecting a number of businesses in the area, the cause is due to a burst water pipe on a neighbouring floor external to Reckon.

Power has been shut down in the building which unfortunately affects our weekend support availability.
Our Reckon Accounts Hosted, Reckon One, 1900 and PSG Support lines are currently closed.

There is no impact on our product services.

We are closely monitoring the situation and will provide any updates as they come to hand.

If you do have an issue or question, please feel free to post it on the Community right here.

Apologies for the inconvenience caused and thank you all for your understanding.

Comments

  • Lea GreggLea Gregg Member Posts: 7
    edited July 2018
    I can not log in. I get a message saying "The user profile service service failed the sign-in
    User profile cannot be loaded"
    Lea
  • RavRav Administrator Posts: 11,107 Administrator
    edited April 2017
    Hi Lea,

    Could you please retry logging into Hosted in the first instance and let me know if you continue to receive the same error?

    Cheers
    Rav?
  • Lea GreggLea Gregg Member Posts: 7
    edited April 2017
    image
    Have rebooted computer and re tried opening program but get this same message, then it closes and goes back to the launch accounts screen
    Lea
  • Chrissie BachChrissie Bach Member Posts: 8
    edited April 2017
    I think there is an issue with product services.....? I can enter my login details but then reckon server cannot be found....?

  • Lea GreggLea Gregg Member Posts: 7
    edited April 2017
    Might all be tied in with the power outage at Sydney
  • Lea GreggLea Gregg Member Posts: 7
    edited April 2017
    What are we doing trying to work on a Sunday anyway !!!!!  :)
  • RavRav Administrator Posts: 11,107 Administrator
    edited April 2017
    Hi guys,

    The power outage has been resolved earlier this morning and we're all back to normal.

    Weekend support is available as normal.

    Thanks for your patience.
  • RavRav Administrator Posts: 11,107 Administrator
    edited April 2017
    Chrissie, just popped a reply on your other thread.

    Cheers
    Rav
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