Having problems getting my Reckon accounts to back up It gets to 99% and says it's not responding.

Jo SmithJo Smith Member Posts: 6
edited January 5 in Accounts Business Range
Accounts Plus 2017

Comments

  • brianbrian Member Posts: 51
    edited January 5
    Mine does that all the time. It only gets to 24% then stops and says it isn't responding, but it actually is. I wait about 5 minutes then it says it is backing up and appears to. Just another niggle Reckon could fix if they wanted to, but don't.
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Verify?
  • Jo SmithJo Smith Member Posts: 6
    edited May 2017
    I have left it hours and still won't respond so can't back up. I've tried backing up to different drives and to computer and USB. Nothing works
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Verify?
  • Jo SmithJo Smith Member Posts: 6
    edited May 2017
    What does verify mean. Do I need to do something. Sorry for sounding silly
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    From the file menu select Utilities then Verify. If there are errors, let me know Kr
  • Jo SmithJo Smith Member Posts: 6
    edited May 2017
    Thanks for replying. There are no errors
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Okay is the file in the default directory?
  • Jo SmithJo Smith Member Posts: 6
    edited May 2017
    How do I find out. Sorry
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Call me if you like 0407744914
  • Jo SmithJo Smith Member Posts: 6
    edited May 2017
    Thank you so much for solving my Reckon problem Kevin. Highly recommend this guy. He certainly knows his stuff.
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited May 2017
    Delighted to be of assistance Jo.
  • Jenny McNeeJenny McNee Member Posts: 1
    edited April 2018
    Hi Kevin....
    It looks like you are the person to get help from :-)
    I've always has a problem with back up and I have the same complaint of "not responding" etc but if I leave it long enough it does it's thing.  However this time it gets to 24% in the verifying stage and it "times out" and the system closes down and I can't back up at all?  Any suggestions would be very much appreciated.
    Thanks
    Jenny :-)
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited April 2018
    J Call me 0407744914 K
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