I cannot log into Reckon Accounts Hosted this morning, but no error message comes up.

Tarnya Von BlanckenseeTarnya Von Blanckensee Member Posts: 10
edited June 24 in Accounts Hosted

Comments

  • RavRav Administrator Posts: 9,801 Administrator
    edited June 24
    Hi Tarnya,

    Are you receiving a black screen error?

    Where in the process are you encountering the problem and what is happening?
  • Deepak GyawaliDeepak Gyawali Reckon Staff Posts: 27
    edited May 2017
    Hi Tarnya,

    If its a black screen issue, please call us so that we can escalate the case for you. Also, if its the black screen, please allow roughly about 10 minutes time and see if that lets you in.
  • Tarnya Von BlanckenseeTarnya Von Blanckensee Member Posts: 10
    edited May 2017
    No I'm not receiving the black screen error, the please wait a moment box comes up and then it just reverts back to the log in screen.
  • Deepak GyawaliDeepak Gyawali Reckon Staff Posts: 27
    edited May 2017
    Hi Tarnya,

    Could you Please try logging out of hosted and try back logging in again? Also if possible could you please try different browsers to log in?
  • Tarnya Von BlanckenseeTarnya Von Blanckensee Member Posts: 10
    edited May 2017
    I'm unable to log into hosted, so I can't log out and log back in.  But I was able to login using Firefox.
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