Personal plus 2017

Rob Meikle
Rob Meikle Member Posts: 9
I receive an error message in Personal plus 2017 when trying to open or restore a file which I accessed recently

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    edited June 2017
    What is the error message you're receiving Rob?

    How are you attempting to open this file when you encounter the problem?


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  • Rob Meikle
    Rob Meikle Member Posts: 9
    edited June 2017
    Having been presented with the screen and selecting "I am a current user", I click the box to open a file on this computer.
    Having located the  file, I get the message ,"cannot open the file" I have  also tried to open backup files with the same result.
    Should I uninstall the program then reinstall perhaps ?

  • Rob Meikle
    Rob Meikle Member Posts: 9
    edited June 2017
    Everything now works  following  the  2 actions  below:

    1.  I downloaded , installed and ran the latest Ccleaner program.

    2 I disabled the following file in the startup folder:

     HKCU:Run QuickenScheduledUpdates Intuit Inc. C:\Program Files (x86)\Reckon Accounts Personal\bagent.exe
    Perhaps this might help someone else.