Hi All I have emailed 5 different company payment summaries, created the EmpDupe files and lodged in the ATO portal without any problem all using RAH.
Firstly, if you have not created all the pays through Pay Employees, Payment Summaries will not work. Are you picking up 2016/2017 for the summaries. Have you checked Company Information that the contact details are filled in.
For employees, in their record, have you marked Both. That is choosing to have Print as well as Email. It is always good to have Print as you can Print out a hard copy for filing and for the accountants information if needed. Also balance Payroll Totals with your Profit and Loss to make sure no pays have been paid through Write Cheques. If any have been paid through Write Cheques and not Pay Employees your Payment Summaries will not be correct.