Login error

anabelaanabela Member Posts: 8
edited July 15 in Accounts Hosted
Hi, I am getting User already logged in error but have cleared all remote sessions and logged in multiple times still having same problem. Help please! Tech support 11:49 minutes on hold with expected wait time of 30min...


Comments

  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited July 15
    Anabela.  The quickest way at this stage to potentially resolve this problem is to re-start your computer and that should potentially fix the problem.  The other thing to consider is whether or not an external user, e.g. your Auditor or Accountant, is logged in.  I had this happen once in the past.
    John L G
  • RavRav Administrator Posts: 11,107 Administrator
    edited July 2017
    Hi Anabela,

    Can you please restart your PC and try this again please?

    I know you've killed off the remote sessions but do any of them reappear in the control panel?
  • RavRav Administrator Posts: 11,107 Administrator
    edited July 2017
    Ah sorry, beat me to the punch there John :) 

  • anabelaanabela Member Posts: 8
    edited July 15
    Hi John, thanks.  It was the accountant logged in but not closing the sessions off correctly on my shared file.Was fine yesterday as Reckon support cleared here session but see its happening again... painful.

  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited July 2017
    Anabela.  The way to overcome this is to get the Accountant to switch to multi-user mode and then you can both use it at the same time.
    John L G
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