Problem update to 2017 R2 Version

Lin JohnsonLin Johnson Member Posts: 9
edited June 2019 in Accounts Hosted
How am I going to update to 2017 R2 version when immediately after the process of back up, I was logged out of the reckon"due to inactivity". When I tried to upgrade, I have to start from scratch and back up again. I tried four to five times and simply cannot update to 2017R2.

Comments

  • Shirley IngleShirley Ingle Accredited Partner Posts: 191
    edited July 2017
    Hi Tan I would suggest you login with your user id and password and click on Control Panel and Log off remotely. Make sure you are logged out completely, no users logged in. Close the browser and log back in. Then try to do your upgrade to 2017. The program should not shut you out in the middle of a backup. If that fails again, suggest you go to bed and try in the morning (nearly that now), or phone tech support. Unfortunately they are not there until 9 am.
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