Reckon Accounts Hosted Slow

Robyn PoldmaaRobyn Poldmaa Member Posts: 4
edited July 2018 in Accounts Hosted
Is anyone using Reckon Accounts Hosted having problems with their system lagging/very slow?

This has been happening a lot lately. I have used the useful links section to check my internet speed and it always says Above Average.

Comments

  • RavRav Administrator Posts: 9,767 Administrator
    edited August 2017
    Hi Robyn,

    Haven't noticed anything glaringly different in terms of performance on my own Hosted login this morning so far.

    Glad to see you checked out the internet connection side of things, there are a few other areas to check out which play a part in getting the best performance possible from your file.
    Check it out here - How to improve the performance of your QBI company file

  • Michelle HowellMichelle Howell Member Posts: 1
    edited October 2017
    We have the same issue on one of our computers. You click something and wait up to 2 minutes for the screen to open, or the ledger code to acknowledge. It is extremely painful . The computer is state of the art and is our fastest, with most memory so it is no the computer. Our internet speed is very high, and this page and all other pages open super quick. It is simply Reckon that just does not function. This has been going on for 3 months now. We have tried all of the suggestions in your link. Nothing makes a difference. It just may be time we move to MYOB because this is simply ridiculous.
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