Reckon Hosted keeps dropping out even when I am using it, and the session has been idle too long mes

Bedaring Group Pty LtdBedaring Group Pty Ltd Member Posts: 6
edited March 18 in Accounts Hosted
My Reckon Hosted keeps dropping out even when I am using it, and the session has been idle too long message comes up. Why is it doing this? It is driving me insane !!

Comments

  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2017
    Hi there,

    How often would you say this happens and at what intervals? 

    Is this a new occurrence? Ie. has it been exhibiting this behaviour on previous occasions?

    Which browser are you using when this happens and does it occur on an alternate browser as well? 
  • Bedaring Group Pty LtdBedaring Group Pty Ltd Member Posts: 6
    edited March 18
    This happens about every hour or so and sometimes more frequently.   This has been happening for about 3 months now, but worse since updating to NBN last month. We are paying for a higher speed NBN and we are not having any problems with any other online programs, as we use several, such as Retail Express and Sharepoint etc.   I am using Google Chrome browser.  I have tried Window Explorer and it is far worse on that.  We use Windows 10 which updates regularly. I am on a Wireless connection.  Do you think that could be the problem?    I have always been on wireless and never been an issue before.  Help!

  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2017
    If there are any interruptions in the Wifi connectivity it could certainly play a part.

    Any chance you could test it for me while connected via ethernet/fixed connection and see if the issue replicates?
  • Bedaring Group Pty LtdBedaring Group Pty Ltd Member Posts: 6
    edited August 2017
    We have only had 2 internet interruptions when the whole neighbourhood went down, but not normally.  It has been exceptionally good since on NBN, as we had more disruptions on ADSL.  I can connect with ethernet and will give it a try today and see if it is better, then let you know.

  • Bedaring Group Pty LtdBedaring Group Pty Ltd Member Posts: 6
    edited August 2017
    Ok.  Have not had it drop out at all today with it connected to the ethernet, so the problem is definitely the WiFi.  Thanks for your assistance.  
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