*RESOLVED* - Reckon Accounts Hosted - Login issues (12 September 2017)

24

Comments

  • Linde Johnston HerdeLinde Johnston Herde Member Posts: 6
    edited September 2017
    seem to be in now
  • RavRav Administrator Posts: 10,933 Administrator
    edited September 2017
    Good to hear a couple of reports that you're able to access it now. We're not quite out of the woods yet so it may not be the same experience for everyone just yet. We're keeping at it.
  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    still no go   how is a person supposed to do their job

  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    was good earlier buts till black screen  trying my hardest  logging out  restarting computer system and still black screen
  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    frastrating
  • KennyKenny Member Posts: 18
    edited October 2017
    Im still getting a black screen after logging off and on again
  • Anita MortonAnita Morton Member Posts: 31
    edited June 2019
    driving me crazy; cannot get on at all, have re-started computer x2 and still black screen; was working fine this morning; thank god I get pays done earlier in the day :)

  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    still nothing with both accounts
    black black black

  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    know your pain linda
  • RavRav Administrator Posts: 10,933 Administrator
    edited September 2017
    Hi Tony,

    I'm really sorry that you're affected by this issue, we're working really hard on putting this right. 
    Rather than constantly trying to log in, can you please leave it on the black screen for about 10-15 minutes uninterrupted?. It may proceed to login after this period of time. I can't guarantee it but its worth a try.
  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    me too
  • Viv AViv A Member Posts: 106
    edited September 2017
    Yep ... super slow and crashing every 5-10 mins.

  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    keep trying we have black still  Grrrrrrrr
  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    will give it a go
  • Diane ViskovichDiane Viskovich Member Posts: 17
    edited September 2017
    Got logged in and 1/4 way through payroll and it booted me off the system - what is going on!

  • Trish StephenTrish Stephen Member Posts: 10
    edited September 2017
    When I log in it comes up with a completely different company name - I think I'm seeing another company's information!!
  • Annette HarrisAnnette Harris Member Posts: 27
    edited September 2017
    I have been getting this for over an hour now 

  • Chris KovacChris Kovac Member Posts: 1
    edited September 2017
    Hi , We lost our company file when logged in , It cant find the company and wants to restore.     Is this the same problem as above ?
  • Diane ViskovichDiane Viskovich Member Posts: 17
    edited September 2017
    Can I have an update please

  • Richard B CroslandRichard B Crosland Member Posts: 13
    edited September 2017
    Have not been able to log in for nearly three hours.  Not getting much done.
  • Tonys TyresTonys Tyres Member Posts: 48
    edited September 2017
    took its time but worked thanks
  • Kelly Leaning-DalleyKelly Leaning-Dalley Member Posts: 43
    edited October 2018
    Any updates yet??
  • XenonOzHID .XenonOzHID . Member Posts: 7
    edited September 2017
    HOW ABOUT REACHING FOR THE BACKUP TAPES AND RUNNING UP A DIFFERENT SERVER.  ALL YOUR HOSTED CUSTOMERS ARE COUNTING ON YOU.  COME ON RECKON, YOU CAN DO BETTER THAN THIS!  AGAIN, WHAT HAPPENED TO THE MIRRORED SERVERS AT AWS?

  • guy Lewisguy Lewis Member Posts: 2
    edited September 2017
    This reply was created from a merged topic originally titled is Reckon going to pay for my company's down time?.
  • RavRav Administrator Posts: 10,933 Administrator
    edited September 2017
    Hi Trish,

    I've asked our Hosted team about this, can you please confirm that you opened your correct and most up to date company file?
  • XenonOzHID .XenonOzHID . Member Posts: 7
    edited September 2017
    Yes - Good point...what's the compensation ?  Interesting that comments on that topic have been blocked!  
  • NikitaNikita Member Posts: 36
    edited September 2017
    THIS problem again!  I was suffering black screen drop outs for the last few weeks and queried whether my company file had been moved to a less than stable server.  Official answer was to re-install Chrome which worked - for a week.  Now black screen of death has returned!
  • AJCbooksAJCbooks Member Posts: 2
    edited September 2017
    I still get the black screen of death
  • Kelly Leaning-DalleyKelly Leaning-Dalley Member Posts: 43
    edited October 2018
    I can't even get to the black screen, it tries to log me in and then just shuts the window automatically!  Come on you are obviously trying something some communication would be good!
  • Richard B CroslandRichard B Crosland Member Posts: 13
    edited September 2017
    Still a black screen.......................
This discussion has been closed.