Gateway Error-

Amanda LudlowAmanda Ludlow Member Posts: 10
edited February 13 in Accounts Hosted
Gateway Error, being that i have had trouble on Saturday and cant call anyone, now its Sunday and still cant call anyone, SOOOOO ANGRY, have had problems for quite a while , if this is not fixed i will go to Xero!!!!!!!!!!!!! Whats the point of having technical support when there is no technical support on the weekends....Seriously over Reckon!!!

Comments

  • RavRav Administrator Posts: 10,906 Administrator
    edited September 2017
    Hi Amanda,

    I'm really sorry to hear you're having trouble accessing Hosted this morning. I've reported this to the wider team for them to take a look into but in the meantime, can you please try heading into the Hosted control panel and log off any active sessions located under the 'Log off Remote Sessions' area and then log out (use the log out option in the top right corner)

    Once you've done that, close your browser and try again.

    Let me know how you get on
  • Leisa JuersLeisa Juers Member Posts: 5
    edited September 2017
    Hi I am having the same issue with the 'Failed to open connectionb to server using gateway' message appearing when I am trying to log into Reckon Hosted.  I have tried your advise above but still cannot access my Reckon Hosted Account.  Would you have any other suggestions only have today to enter some invoices before I am back at my other work on Monday.  Thanks.
  • RavRav Administrator Posts: 10,906 Administrator
    edited September 2017
    Thanks for trying Leisa, I'm just waiting to hear from some of the folks in the Dev side of things on what our next steps will be. I'm really sorry for the hassle this morning but I'll keep you posted.
  • Sue MillerSue Miller Member Posts: 37
    edited September 2017
    I am having the exact same issue - started last night. This is the second time in a week that I am unable to access Reckon. Just not good enough. PS I have NO remote sessions logged in. I have tried using Safari and Chrome. Still nothing. 
  • Duncan HarveyDuncan Harvey Member Posts: 1
    edited September 2017
    Any word on when it will be fixed, I got payroll to do.....
  • RavRav Administrator Posts: 10,906 Administrator
    edited September 2017
    Hi guys,
    We're still looking into this, at the moment it looks to isolated to a particular host as our capacity looks good and the number of active session hosts has grown throughout the morning so far.

    In any case, I will keep you all updated with further information as soon as I can. Apologies again for the inconvenience and frustration caused.
  • Priscilla OgnenisPriscilla Ognenis Member Posts: 104
    edited September 2017
    Having same issue, trying to get my tax sorted in my down time and can't log on over weekend.  I do remember reckon posting a warning that there was an issue with logging on last week and were going to fix it that night.  We were not affected then, but it appears what they were going to fix has not worked.  Please keep informed of any updates with this problem.
  • ShaneShane Reckon Staff Posts: 560
    edited February 13
    Hi guys,

    Something may help you login in the meantime while the problem is being investigated, is clearing your browsers cache, and reloading the browser.

    For Chrome users on PC, try the following:  press F12 on your keyboard (which will open Chrome dev tools), right click on the refresh icon on the top left of the screen, choose "Empty Cache and Hard Reload".  Close and reopen Chrome and try go login and launch again.
    image

    For users of other browsers, or Mac, have a look HERE on how to clear your cache. 

    I can't guarantee this will work for all users, but it can't hurt to try in the meantime while the problem is being investigated.

    Regards,
    Shane.
  • Nick FranklinNick Franklin Member Posts: 1
    edited September 2017
    Yay it didn't work the first time, but I went right out and back in again and tried again and it worked, thanks :-)
This discussion has been closed.