how to delete a pay run journal, it has created two

TanahTanah Member Posts: 10
edited April 22 in Reckon One
Using Reckon One, this is one of the first pay runs we have done.

I've read another question from someone and they said they just put in a journal to zero the pay run off, and I have done that for now, but is there a way to delate the pay run completely? However I have tried reversing, I've talked to technical support and trying to just "delete" the pay run transaction trail just cannot be done, all you get are error codes left, right and centre. 

Other than just a general journal entry to reverse the pay run journal transaction is there another way? 

Comments

  • ShisirShisir Reckon Staff Posts: 257
    edited August 2018

    Hi Tanah

    Welcome to Reckon Community.

    If you were not able to delete those corrupt pays, we can delete it for you from our end.

    Could you please contact support or email to [email protected] with your user id and Book Name and screenshot of corrupt Journal so we can get in underway.

    Regards

    Shisir
  • TanahTanah Member Posts: 10
    edited October 2017
    I tried contacting support and over about 5 days and multiple calls I got no where. 
    I decided to enter just a normal general Journal to reverse the pay run journal. 
  • ShisirShisir Reckon Staff Posts: 257
    edited August 2018

    HI, Tanah,

    Thanks for getting back to me. 

    This does not sound ideal. Could you please email your username or ID to the above email, so we can look it through?

    Regards

    Shisir
  • JodieJodie Member Posts: 10
    edited April 22
    Tanah, did you get your issue resolved?  I am experiencing same issue, finding it very frustrating.

    Thank you
  • TanahTanah Member Posts: 10
    edited April 22
    Hi Jodie, 

    No, It was never resolved, the tech support tried like 5 times over a few weeks and hours of phone calls...

    I ended up just entering a manual journal reversing everything. Making a new journal and entering all of the same accounts but reversing the debit and credit amounts. They may be able to help now, but back then I had no hope. Sorry I couldn't help. 
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