new user Help

JanJan Member Posts: 8
edited July 15 in Accounts Hosted
i log in to hosted and press launch account button and am sent to help page is this normal?

Comments

  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Have you selected the option to launch Hosted?
  • JanJan Member Posts: 8
    edited October 2017
    Yes we have but unable to select the folder that the company file is backed up to- on either c drive or memory stick- i have saved it to 2 locations
  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited July 15
    Hi Jan.  I am not sure what you are trying to do here, but you cannot open the company file from either the C drive or a USB drive.  You have to open the file name from within Reckon Hosted itself.  If you don't already have the file within Hosted, you will have to import it first from your external source, using the floating toolbar from within Hosted.
    John L G
  • JanJan Member Posts: 8
    edited August 2019
    Yes I get that. The problem is that I am trying to upload my company files from Reckon back up files (old non hosted version) for the first time to start using the hosted version. I can get to the launch panel but no further as when I try to upload my back up company file the only options available are not where my files are backed up - to c drive or memory stick. The only options are where I guess the files will be available once I have everything set up.
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Jan call me Kevin 0407744914.
  • ShisirShisir Reckon Staff Posts: 257
    edited October 2017
    Hi Jan,
    See if this instruction help. http://kb.reckon.com.au/issue_view.asp?ID=5594
    Regards 
    Shisir
  • JanJan Member Posts: 8
    edited October 2017
    Thank you- had great help from Kevin- all good now
  • JanJan Member Posts: 8
    edited October 2017
    Thank you Kevin for your fantastic help!
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited October 2017
    Delighted to help Jan
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