Reckon Accounts Hosted won't launch

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Michelle Newling
Michelle Newling Member Posts: 6
edited October 2017 in Accounts Hosted

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,720 Community Manager Community Manager
    edited October 2017
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    Hi Michelle,

    Can you let us know what's happening when you try to launch Hosted?
    Are you receiving any error messages etc?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Michelle Newling
    Michelle Newling Member Posts: 6
    edited October 2017
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    I click Launch a new page opens as usual. It says that I am logged on then closes itself.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,720 Community Manager Community Manager
    edited October 2017
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    Head into the Hosted control panel and log off any active sessions located in the 'Log off Remote Sessions' area. Then logout, close your browser and try again.

    What process do you usually follow to logoff when you're finished using Hosted for the day?

    Let me know how you go

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Michelle Newling
    Michelle Newling Member Posts: 6
    edited October 2017
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    Thank you that worked.Logging out and in again didn't work on its own but closing and reopening the browser did. Cheers Michelle