statements take so long to build

John Sherrard-SmithJohn Sherrard-Smith Member Posts: 1
edited August 2019 in Accounts Hosted
When selecting all customers to create statements and filtering out 0 balances / no activity etc it takes approx 60 sec per statement to create. 1 hr for 60 statements. Then to print these it takes another 60 sec per statement. That is 2hrs = 1/4 working day to produce 60 statements. I was on Reckon help for an hour and was only told this is how it is. Does anyone have the same problem or is Reckon doing something about this?

Comments

  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Have you tried making a portable backup and restoring it?
  • RachelRachel Member Posts: 37
    edited November 2017
    We had the same issue and we have 250+ statements, would take close to four hours! We now email them and the time has dropped significantly, generally just over an hour to generate now...
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