Taking up Customer Credits

wendywendy Member Posts: 7
edited August 2019 in Accounts Business Range
We are using Reckon Enterprise 2017.  I have recently received payment for a number of invoices from a customer, however they overpaid by $203.50 and I opted to keep the credit for use later.  I have now received another payment from the company which I am trying to receipt and to take up the overpayment.  However, when I enter the details, the credit is not showing when I try to apply it - any ideas?  Thank you.

Comments

  • ZappyZappy Accredited Partner Posts: 4,659 ✭✭✭
    edited August 2019
    If you dont select the invoice, the credit wont show. This is a feature of the software
  • ZappyZappy Accredited Partner Posts: 4,659 ✭✭✭
    edited August 2019
    If you dont select the invoice, the credit wont show. This is a feature of the software
  • Jacqui AllenJacqui Allen Member Posts: 242
    edited November 2017
    Does the customer have sub accounts/jobs
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