help desk security concerns

Jay GarlandJay Garland Member Posts: 144 ✭
edited August 2019 in Accounts Hosted
I needed to call tech support with a problem. I was asked to provide my log-in details with password so that they could ascertain the problem. I did not wish to provide that level of detail and requested screen sharing. I had to request several times before they went down this path. I really encourage RECKON to be more professional and not ask customers for their account passwords and opt for screen sharing instead!

Comments

  • ZappyZappy Accredited Partner Posts: 4,426 ✭✭✭
    edited August 2019
    Indeed.
  • ToniToni Member Posts: 147 ✭
    edited December 2018
    Agree!!!
  • ZappyZappy Accredited Partner Posts: 4,426 ✭✭✭
    edited August 2019
    Its 2017. Why havent Reckon got with the program on this?
  • CarolCarol Member Posts: 16
    edited November 2017
    Absolutely, there are many options out there, there is absolutely no reason they should need your login and password to look at your file.  That should have been the first thing they took care of when setting up Reckon cloud options.
  • ZappyZappy Accredited Partner Posts: 4,426 ✭✭✭
    edited August 2019
    Correct Carol. This should not even be an issue
  • Jeff WormeJeff Worme Member Posts: 10
    edited August 2019
    and they send all your passwords in plain text emails. Very very poor. Have asked why before. Not interested in fixing
  • ZappyZappy Accredited Partner Posts: 4,426 ✭✭✭
    edited November 2017
    Yikes
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