Reckon - I have now been kicked out of payroll for 35 staff which I set up - TWICE! What is going on? I do not have the time at 11.13pm to run my payroll again with the chance it will crash again!
Hi all, The teams were working on this late into the night and based on their testing, server performance is back to optimal levels. There should be no slow logins or blackscreen issues, however if you do experience blackscreen on login please try the steps from my post above -
Go into the Hosted control panel and end any & all active sessions (This is a crucial step).
Once that's done, logout. Ensure that you are using the logout option on the top right and not just closing the tab or browser window.
Once logged out in full, close your browser and then try again.
Ed, Can you please end all active sessions in the Hosted control panel and then logout (use the logout option in the top right of the control panel page).
Retry after 2-3 minutes and let me know how you go
Comments
The teams were working on this late into the night and based on their testing, server performance is back to optimal levels. There should be no slow logins or blackscreen issues, however if you do experience blackscreen on login please try the steps from my post above -
Go into the Hosted control panel and end any & all active sessions (This is a crucial step).
Once that's done, logout. Ensure that you are using the logout option on the top right and not just closing the tab or browser window.
Once logged out in full, close your browser and then try again.
Having more issues trying to log in. No black screen, but cannot get past the account selection screen.
Please help! I have to run another payroll this morning before 12noon!!!!
Daniela
Can you please end all active sessions in the Hosted control panel and then logout (use the logout option in the top right of the control panel page).
Retry after 2-3 minutes and let me know how you go