Can't log into Reckon Accounts Hosted - Your account is expired

PhilPhil Member Posts: 3
edited February 2018 in Accounts Hosted
When logging into Reckon Accounts Hosted I get a message saying my account is expired.  I don't recall any renewal notices.

I also don't see any links to be able to process a renewal.

Any idea how I can fix this issue?

Comments

  • Kerrie HKerrie H Member Posts: 139
    edited January 2018
    Hi Phil,
    If you can login on the first page, go to the control panel, manage users.  You should be able to renew there.  If you cannot login, then you will need to call.  Reckon don't send you an invoice on annual subscriptions, but usually send a reminder email.  As our business doesn't have credit cards I have to phone them each year and ask for an invoice and banking details which is inconvenient, wish there was a link to request an invoice.
  • RavRav Administrator Posts: 10,760 Administrator
    edited December 2017
    Hi Phil,
    Please give us a buzz on 1300 756 663 and the team will be able to check if the details we've got are correct/up to date for your notices and get the renewal sorted out for you
  • PhilPhil Member Posts: 3
    edited December 2017
    Thanks Kerrie, Unfortunately I can't log in at all.
  • PhilPhil Member Posts: 3
    edited December 2017
    Hi Rav,

    I'm currently overseas so I was hoping to avoid phone calls.  Is there no way I can log into the console and pay any outstanding renewals?
This discussion has been closed.