🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

Super Guarantee

Jo Armstrong
Jo Armstrong Member Posts: 16
edited July 2018 in Reckon One
Trying to add super guarantee. I'm in the pay run > company summary > Pay item, rate and super fund are all there but Quantity and employee are greyed out and not selectable. What step have I missed? PS it would be great to be able to add a screenshot...

Comments

  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager
    edited December 2017
    Hi there Jo,
    You can add a screenshot by using the camera icon in the forum reply field (example screenshot below)

    image

    If you can add one to give us a better idea of the issue & what you're seeing that would be great.

    Cheers
    Rav
  • Jo Armstrong
    Jo Armstrong Member Posts: 16
    edited December 2017
    Thanks Rav



    image
  • Sharlene Khor
    Sharlene Khor Member Posts: 1
    edited July 2018
    Has this issue been resolved yet? I am having a similar issue but no Pay Items will pop up when I press the Pay Item arrow. I have checked and the Super guarantee pay item is Active.
  • Jo Armstrong
    Jo Armstrong Member Posts: 16
    edited July 2018
    Hi Sharlene. I'm quite new to all this too but have you entered super fund details in the Super funds tab?


    image
This discussion has been closed.