Windows 10 upgrade, can't email invoices from Reckon Accounts Premier 2017

AnnieAnnie Member Posts: 13
edited August 2019 in Accounts Business Range
Just had a Windows 10 update on my computer, and discovered I now can't email invoices from the program. it says "printer not activated, error code -30". I'm using Reckon Accounts Premier 2017, and could -before-update- use the email and save as pdf function fine.

Comments

  • AnnieAnnie Member Posts: 13
    edited August 2019
    Also, I rang Reckon support, and they tried to help, but couldn't, and said they'd do a remote desktop to try and fix it, this was early last week and I haven't heard back from them...
  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭
    edited January 2018
    Annie have you tried uninstalling the Windows update? Call me if you get stuck. Kevin t:0407744914
  • AnnieAnnie Member Posts: 13
    edited January 2018
    Thanks Kev; probably rather not uninstall it, it'll just happen again later? Do you know of a way to fix it?
  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭
    edited January 2018
    Annie no it will not. You will stop it from installing in future. This is not complicated. It's not a security update. There is no fix it's a windows problem.
  • AnnieAnnie Member Posts: 13
    edited January 2018
    do you know what the update is called? do you have an email I can contact you on?
  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭
    edited January 2018
  • AnnieAnnie Member Posts: 13
    edited January 2018
    does anyone else know how to fix this problem?
  • jmjm Member Posts: 8
    edited October 2018
    Hi Annie - did you ever get this resolved - I have the same issue but with Reckon 2018
  • AnnieAnnie Member Posts: 13
    edited October 2018
    Yes, kind of - open Reckon and Outlook as "run as administrator"
    Another computer I more recently installed it on works fine; not sure why the difference.
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