Reckon Accounts has stopped working.

[Deleted User]
[Deleted User] Posts: 0
edited February 2018 in Accounts Hosted
Hello,

I have an issue with my Reckon Hosted Acceounts 2017.

I cannot seem to access a particular client.

When I try to open it I receive an error 'Reckon Accounts has stopped working'.

Problem signature:
  Problem Event Name: BEX
  Application Name: qbw32.exe
  Application Version: 26.0.4002.1300
  Application Timestamp: 5940b86a
  Fault Module Name: qbform32.dll
  Fault Module Version: 26.0.4002.1300
  Fault Module Timestamp: 5940ba07
  Exception Offset: 00017202
  Exception Code: c0000409
  Exception Data: 00000000
  OS Version: 6.3.9600.2.0.0.16.7
  Locale ID: 3081
  Additional Information 1: d80b
  Additional Information 2: d80b7dec357803e32b0f517bb3878562
  Additional Information 3: 4e4f
  Additional Information 4: 4e4f65a5d56ad0f9f30b144982119269

Comments

  • John G
    John G Reckon Staff Posts: 1,583 Reckon Staff
    edited February 2018
    Hello Jason,

    Welcome to the Reckon Community.

    Sounds like your Names List has become corrupt.  Please do the following:
    1. Open a Write Cheque form and place your cursor on the Payee line;
    2. Press Ctrl+L;
    3. Select View on the top menu line and click on Re-sort List;
    4. Answer Yes to return to original order;
    5. Close the Names List and Write cheque form.
    Hope this helps.


    regards,
    John
  • [Deleted User]
    [Deleted User] Posts: 0
    edited February 2018
    Hello,

    I have tried this - however still having the issue.

    Any ideas?
  • [Deleted User]
    [Deleted User] Posts: 0
    edited February 2018
    Nope - same error.
  • John G
    John G Reckon Staff Posts: 1,583 Reckon Staff
    edited February 2018
    Thanks for the update Jason.

    Please rebuild your company file.  Directions are here.

    You may need to examine the QBwin.log file - follow this guide to access it on Hosted.  


    Hope this helps.


    regards,
    John.