Reckon Accounts - Unrecoverable Error

JO-ANNEJO-ANNE Member Posts: 196
edited July 2019 in Accounts Hosted
Editing a transaction - save - this error comes up. Also used to happen when using the desktop version

image

Comments

  • ToniToni Member Posts: 147
    edited December 2018
    Yes happens to me to - Ive done rebuild and still happens and verification says no errors 
  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019
    yep I've done rebuild and verification. No problems. Reckon why are we getting this error? Looking at past posts, this has been ongoing for a couple of years now....time to fix it!!
  • RavRav Administrator Posts: 10,906 Administrator
    edited March 2018
    Hi Jo-Anne,
    This is not an ongoing issue, an unrecoverable error message such as what you've highlighted refers to a corruption within your data file which unfortunately can occur on occasion.

    If you've conducted a rebuild & verify and its showing no errors it means the process could not locate the error.

    You've mentioned in your opening post this occurs when you're editing a transaction, does it occur on a particular transaction or ANY transaction? I suspect its just the one particular transaction which has become corrupt and you will need to delete it and redo that transaction.
  • JO-ANNEJO-ANNE Member Posts: 196
    edited March 2018
    Rav, there are many posts stating the same problem. 
    My issue this time is with a superannuation payment that has been posted and paid. I have gone back into the transaction to break down the payment details by entering amounts for different employees. I have also had this problem when editing transactions in the item list
  • ToniToni Member Posts: 147
    edited March 2018
    Hi Rav, as we have been in the middle of stock taking,  I have found that when I go back to edit an entry it crashes with the same error in the Adjust Inventory Jnl screen - didn't happen every time but regularly enough to be frustrating.
  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019
    I have had this same error occur again after I added an item to an invoice I created this morning. I was closing the invoice and this error occurred.
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