Virus Message in Citrix Today
Anti Virus Software detected a virus in the file Q29udHJvbGxlci55...ica from apsprivatecloud.reckon.com when logging on this morning. Are the citrix login codes infected? This hasn't happened before. Please explain what's going on.
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Let me confirm, did you see this message when logging into Reckon Accounts Hosted? Just asking as your thread is marked as Hosted but the message is referencing APS.
I have a hosted service so I use the Reckon Cloud package. I originally emailed support and was given these details in reply
Hi Joe
We deal with APS support only,
for issues with Reckon Accounts Hosted please visit this link
https://community.reckon.com/reckon/categories/reckonltd_reckon_accounts_hosted
Thank you
Kind regards,
Mike Lee
Mike Lee
Client Service Representative
Let me check in with the team on this and see what I can find out.
The support team will be getting in touch with you via email shortly.