Virus Message in Citrix Today

Joe SharpeJoe Sharpe Member Posts: 2
edited April 2018 in Accounts Hosted
Anti Virus Software detected a virus in the file Q29udHJvbGxlci55...ica from apsprivatecloud.reckon.com  when logging on this morning.  Are the citrix login codes infected?  This hasn't happened before.  Please explain what's going on.

Comments

  • RavRav Administrator Posts: 9,799 Administrator
    edited April 2018
    Hi Joe,
    Let me confirm, did you see this message when logging into Reckon Accounts Hosted? Just asking as your thread is marked as Hosted but the message is referencing APS.

  • Joe SharpeJoe Sharpe Member Posts: 2
    edited April 2018
    Hi Rav,

    I have a hosted service so I use the Reckon Cloud package.  I originally emailed support and was given these details in reply

    Hi Joe

    We deal with APS support only,
    for issues with Reckon Accounts Hosted please visit this link

     

    https://community.reckon.com/reckon/categories/reckonltd_reckon_accounts_hosted

     

    Thank you

     

    Kind regards,

    Mike Lee

    Mike Lee
    Client Service Representative

  • RavRav Administrator Posts: 9,799 Administrator
    edited April 2018
    Thanks for getting back to me Joe,

    Let me check in with the team on this and see what I can find out.
  • RavRav Administrator Posts: 9,799 Administrator
    edited April 2018
    Hi Joe,
    The support team will be getting in touch with you via email shortly.
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