Backing up for two days. Get to 99% and hangs. No response from reckon support. Already lost one day

Shelley ThorntonShelley Thornton Member Posts: 1
edited August 2019 in Accounts Hosted
WTF  No support 

Comments

  • ZappyZappy Accredited Partner Posts: 4,697 ✭✭✭
    edited August 2019
    Sure call me. Kevin 0407744914
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited April 2018
    Hello Shelley,

    Back ups will fail if there is a corruption in the datafile.  

    Firstly, create a file copy of your company file in Windows Explorer to act as your backup.

    Next, examine the QBwin.log file in Q:>Log - select the file verify_rebuild_data.log and click Open.  It will download to your local PC.  Open it in Notepad, scroll down to the bottom to the last error identified.  Follow up on the problem/s identified.  Check the KnowledgeBase for the error message for a guide to fix that issue.  


    Hope this helps.


    regards,
    John.


Sign In or Register to comment.