Accounts Hosted Statements

[Deleted User]
[Deleted User] Posts: 0 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Is there any way to stop the memo note on an invoice carrying through to the  description on the customers statement?

Comments

  • Kylie W
    Kylie W Member Posts: 4 Novice Member Novice Member
    edited August 2018
    Hello Shelley,

    Yes there is a way to stop the crap posting across into the memo field.
    I had the same problem!
    What program are you posting from?
  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited August 2018
    Accounts hosted

  • Shauna_9453195
    Shauna_9453195 Member Posts: 4 Novice Member Novice Member
    edited September 2018
  • Kerri_6634298
    Kerri_6634298 Member Posts: 36 Novice Member Novice Member
    edited September 2018
    Do you have "Show tax invoice item details on statements" ticked when producing your statements? If so un tick.
  • Shauna_9453195
    Shauna_9453195 Member Posts: 4 Novice Member Novice Member
    edited September 2018
    Hello Kerri,
    I tried un ticking the box but it doesn't seem to change anything. The only box i have checked is 'Print due date on transactions' 
  • Kerri_6634298
    Kerri_6634298 Member Posts: 36 Novice Member Novice Member
    edited September 2018
    Screen print or email statement to info@kwikbizsolutions.com.au and I will have a look.
  • Kerri_6634298
    Kerri_6634298 Member Posts: 36 Novice Member Novice Member
    edited September 2018
    Also tell me what version you are using. Do you change your date range?
  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited September 2018
    Hi Kerri  I have sent you a screen shot and a statement 
  • Waterways of Singleton
    Waterways of Singleton Member Posts: 3 Novice Member Novice Member
    edited December 2018
  • Shauna_9453195
    Shauna_9453195 Member Posts: 4 Novice Member Novice Member
    edited December 2018
    Hello, The only way i have figured out to get around this is to go into each invoice and delete all the text that is in the 'Memo' field at the bottom.
    Our invoices are generated by imported data from AroFlo. I am pretty sure that it is the importing that causes the text to appear in the 'Memo' field.
    Havent had any dramas from deleting the text so far. It can be a tedious process though. Especially if you have a lot of invoices on the statement.  
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