Accounts Hosted Statements

ShelleyShelley Member Posts: 42
edited December 2018 in Accounts Hosted
Is there any way to stop the memo note on an invoice carrying through to the  description on the customers statement?

Comments

  • Kylie WKylie W Member Posts: 4
    edited August 2018
    Hello Shelley,

    Yes there is a way to stop the crap posting across into the memo field.
    I had the same problem!
    What program are you posting from?
  • ShelleyShelley Member Posts: 42
    edited August 2018
    Accounts hosted

  • ShaunaShauna Member Posts: 4
    edited September 2018
    Hello,
    I have the same problem with my statements on Hosted.
    Some of my statements are 6 pages long as they include way too much detail from the invoice. 

    Very irritating. Anyone figured out a fix for this?

  • KerriKerri Member Posts: 36
    edited September 2018
    Do you have "Show tax invoice item details on statements" ticked when producing your statements? If so un tick.
  • ShaunaShauna Member Posts: 4
    edited September 2018
    Hello Kerri,
    I tried un ticking the box but it doesn't seem to change anything. The only box i have checked is 'Print due date on transactions' 
  • KerriKerri Member Posts: 36
    edited September 2018
    Screen print or email statement to [email protected] and I will have a look.
  • KerriKerri Member Posts: 36
    edited September 2018
    Also tell me what version you are using. Do you change your date range?
  • ShelleyShelley Member Posts: 42
    edited September 2018
    Hi Kerri  I have sent you a screen shot and a statement 
  • Waterways of SingletonWaterways of Singleton Member Posts: 3
    edited December 2018
    Did this get resolved?  I am having the same problem.

  • ShaunaShauna Member Posts: 4
    edited December 2018
    Hello, The only way i have figured out to get around this is to go into each invoice and delete all the text that is in the 'Memo' field at the bottom.
    Our invoices are generated by imported data from AroFlo. I am pretty sure that it is the importing that causes the text to appear in the 'Memo' field.
    Havent had any dramas from deleting the text so far. It can be a tedious process though. Especially if you have a lot of invoices on the statement.  
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