Reckon Hosted giving new user access to company

edited May 2018 in Accounts Hosted
Hi I am trying to share a company with another user (one the same account) I had it all set up and it was working.  When I went to show the user the company had disappeared from those available and when I went to input it again it is stating that user does not have rights.  However on the control panel it does -help! we very much need this user to be able to access this company.
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