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System lag

Ress vdsRess vds Member Posts: 7
edited July 15 in Accounts Hosted
We have tested our internet speed, and all is fine. There seems to be a 3 second delay whenever I tab across when creating an invoice or sales receipt. Anyone else having this problem today?

*Edit - have logged off, closed browser and started again after reading another post. Lag is now at around 6-7 seconds!

Comments

  • RavRav Administrator Posts: 10,736 Administrator
    edited July 15
    Hi Ress,
    Which browser are you experiencing this on? Same problem if you test on another browser?

    When you logged off, did you also end the active session in the Hosted control panel? If not, could you please do that before logging off. Log back in after 2-3 minutes. Does the same thing occur after this?
  • Ress vdsRess vds Member Posts: 7
    edited June 2018
    Hi,

    I have done this, but i am still finding that entering Sales Receipt item quantities etc very slow. The system just seems to be really clunky. I am constantly watching the screen to see it catch up. 

  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 15
    Hi Ress.  I use Internet Explorer as the browser of choice as the Reckon processes generally work much better than other browsers, including the copy/paste function.  Having said this, I regularly experience similar problems to you, including freezing.  However, my belief is that this probably has nothing to do with Reckon as such, but is more likely a Microsoft 365 problem.  I regularly have worse problems with Outlook (as do others) which regularly stops when clicking to do something - wait a while and it might start working again, otherwise the quickest option is to restart it.  I have also had a similar, but less regular occurrence, with Excel.  Despite this, I continue to persist with IE because all of the old shortcuts still work (with one or two exceptions), and so does the copy/paste function.  If you are using IE, this might provide you with an explanation.
    John L G
  • Ress vdsRess vds Member Posts: 7
    edited May 2018
    Thanks John, I was using chrome and tested it on Mozilla. Nothing changed. I was editing Items under Lists and it couldn't even scroll through them without it hiccuping and freezing. I hope this isn't the norm, as i wont last long! 
    Cheers,
    Ress

  • ZappyZappy Accredited Partner Posts: 4,655 ✭✭✭
    edited August 2019
    Have you tried it with a d8fferent internet connection. I always have two, my cable connection and my wireless from my phone hotspot. I suspect its your internet
  • JoJo Member Posts: 28
    edited June 2018
    Hi Rav, I have had issues for some time, we just upgraded to fibre but it hasn't made a difference. The screen is always playing catch up. It's the most frustrating when I am in customer centre and looking for a job number - I quite often get taken to the wrong number. I have tried putting the number in slow and fast, no difference. Have tested our internet speed and it is fine. Just wondering if your servers are keeping up?
    Thanks Jo
  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited June 2018

    Hi Jo.  What browser are you using?

    John L G

  • JoJo Member Posts: 28
    edited June 2018
    Hi John, I'm using Chrome
  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited June 2018

    Hmm.  If you had said Internet Explorer, I would have said that it appears that the whole Office 365 system has had a problem for many months.  I cannot comment therefore on Chrome because I no longer use it as my first choice.

    John L G

  • Ress vdsRess vds Member Posts: 7
    edited June 2018
    I have tried it in IE, Chrome (my usual) and Mozilla and it makes little difference for me. Some functions are just consistently slow every time I do them. The culprits seem to be entering Sales Receipts and scrolling through Item lists.
  • JoJo Member Posts: 28
    edited June 2018
    Oh yes, scrolling through lists is a pain for me too. 
  • RavRav Administrator Posts: 10,736 Administrator
    edited June 2018
    Hi Jo and Ress,
    I'd recommend taking a look at the steps listed in this KB to ensure you are getting the best performance out of your file and subsequently the Hosted service itself -

    Reckon Accounts Hosted performance is slow in multiple areas.
  • JoJo Member Posts: 28
    edited June 2018
    Thanks Rav, will do this tomorrow :)
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